Success Snapshot
- 96% increase in productivity within three months
- 500,000+ flexible working hours delivered
- 99% of temporary workers offered permanent positions
- Outstanding CV to hire ratio of 2:1
- 26 military spouses employed through the Liquid Workforce programme
- Virgin Red delivered an outstanding customer service platform
- Demonstrate year on year growth
- Established a reliable talent pipeline
- Enabled Virgin Red to win Bronze and Silver at the UK customer Excellence awards
Virgin Red Case Study
The Challenge
Virgin Red needed to build a flexible, skilled customer service team, quickly. They needed to access reliable talent who could deliver exceptional customer service during periods of rapid growth.
The Solution
Through partnering with RFS, Virgin Red unlocked a unique talent pool of military spouses with the relevant skills required, as well as the ability to roll their sleeves up and rise to any challenge thrown at them, with ease.
What we did
We provided Virgin Red with a dedicated Liquid Workforce solution: a talent pool of agile, trusted, military spouses
This in turn not only supported the military spouses in gaining flexible, remote work, but also offered them a comprehensive mentoring programme.
For Virgin Red, the benefits were clear to see: flexible staffing arrangements to suit their needs, RFS took care of all risk, compliance, payroll and HR, to save any unnecessary headaches.
Social Value
- Provided meaningful employment opportunities for military spouses
- Supported career development through mentoring
- Enhanced workplace diversity and inclusion
- Contributed to Armed Forces Covenant commitments
- Improved financial stability for military families
Business Impact
The partnership delivered exceptional results:
- Created an outstanding customer service platform
- Demonstrated consistent year-on-year growth
- Achieved significant productivity improvements
- Established a reliable talent pipeline